Main dealer blames owner’s short journeys for 12-month old MINI’s battery failure

Repeated short journeys and use of in-car infotainment system caused battery failure, says MINI.

The owner of a 12-month old Mini Countryman Cooper has questioned her main dealer after it blamed her short journeys for her car’s battery failure. 

After her car failed to start, the owner – known only as J.S – called MINI Assist and was told that the battery was discharged.

An assistant charged it for half an hour and the owner later drove her car to the dealership where the car was charged for a further 24-hours, only for it to ‘conk-out’ the following day.

The owner was told that diagnostics showed that the vehicle had completed 105 journeys in the past five weeks, averaging at three miles per trip.

“I have always taken the same route to work for the last 14 years”

The owner said: “The garage told me that because I hadn’t been driving enough each day, this has caused the battery to fail.

“They then charged me £304.39 to replace the battery.

“I have always taken the same route to work for the last 14 years and even though I don’t drive far, I do still take regular longer trips to Northamptonshire and Wiltshire.

“Never in that time have I had a problem with a battery failing.”

“The battery did not have a fault”

A spokesperson for MINI said: “Since being contacted by Ms S on Monday, our customer service team has looked into her case, together with the retailer and technical team.

“The retailer has established that the battery did not have a fault, but has degraded due to sustained draining of the power without enough recharging taking place.

“Each time features on a car such as navigation, radio, electric tailgate or air conditioning are used without the engine running, the power comes from the battery without it being recharged.

“Repeated short journeys may not be enough to recharge the battery fully under these circumstances.

“The Mini owner’s handbook makes it clear that additional charging may be needed in such cases.

“Batteries are included in the vehicle warranty against defect, but our technical inspection has shown that Ms Sargent’s battery is not defective and that the issues are most likely to be associated with the usage patterns.

“On this occasion, as a gesture of goodwill our customer service team have replaced Ms S’s battery free of charge.”

Auto Torque has partnered with Garage Wire to bring you all the latest aftermarket news.

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BG Automotive releases 26 new part numbers

Manufacturer announces latest new-to-range parts with flip page document.

BG Automotive has announced the release of 26 new part numbers.

Each of the new parts are highlighted in a new flip page document, available to view online complete with application data.

Click here to view all of the latest parts added to the BG Automotive range.

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Delphi aftermarket employees raises £4,000 for charity

Money raised through monthly contributions and company events.

Delphi Technologies aftermarket team members have this year donated more than £4,000 to charity through a combination of monthly contributions from staff salaries and dedicated company events.

The money raised has been handed to Myton Hospice in Warwick – a charity dedicated to helping terminally ill people and their families.

A Delphi spokesperson said: “Delphi Technologies is proud to be associated with Myton Hospice and to be contributing to their very worthy cause.”

Myton Hospice employs almost 300 members of staff and benefits from the generous support of 1000 volunteers.

In 2018 alone, it supported more than 1800 people and their families, spending 86p in every £1 raised on vital patient services.

In order to ensure it can continue to provide its service free of charge, the charity must raise £9.2 million every year.

For further information about Delphi Aftermarket, click here.

In the picture is Alex Ashmore (SVP & President Aftermarket Delphi Technologies) handing the cheque to Chris Willmott from Myton Hospice.

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GS Yuasa powers homeless group’s charitable work with battery donation

Batteries to be used in bus which provides shelter for homeless people in and around Newport.

Battery manufacturer, GS Yuasa has donated two of its Yuasa YBX5625 super heavy duty (SHD) batteries to the South Wales homeless group, Helping Open People’s Eyes (H.O.P.E).

Led by Ian Smith and his wife Tammy, H.O.P.E aim to help rough sleepers in the Newport area by offering them somewhere safe to stay.

The team consists exclusively of volunteers and relied on donations from their local community to repurpose a former London bus.

With 12 beds, showering facilities and a fully kitted-out kitchen, the bus offers temporary refuge as well as space to socialise.

Ian and Tammy, along with other representatives from the group, visited GS Yuasa’s factory in Ebbw Vale earlier this month.

GS Yuasa Battery Sales UK Ltd technical services manager for automotive and motorcycle products, Peter Whittaker, was on hand to offer advice and to help fit the two SHD commercial vehicle (CV) batteries.

The battery manufacturer also donated one of their Yuasa smart chargers to maintain the batteries industry-leading performance.

Ian, founder of the group, said: “GS Yuasa have been established in the area for years and we approached them in the hope they might be able to help – to say we are overwhelmed by their support would be an understatement.

“Their donation will allow us to continue to provide somewhere safe to stay for those who need it most.”

The Yuasa YBX5625 SHD is specifically designed for use in heavy duty applications such as commercial vehicles.

Its low self-discharge rate and maintenance free design make it the perfect solution for H.O.P.E. It’s part of the four-tiered Yuasa YBX SHD range which provides one of the most comprehensive and highest specification offers on the market.

Peter Whittaker added: “We’re delighted to be able to support H.O.P.E – it’s such a worthwhile cause and one we’re proud to get on board with.

“Yuasa batteries have long been the go-to choice in unique and super heavy duty applications making the them perfect choice to power H.O.P.E’s incredible work.”

Since establishing a production facility in Ebbw Vale, GS Yuasa have produced over 80 million batteries at the Welsh facility, employing close to 400 skilled workers.

To find out more about Yuasa’s range of batteries, including the super heavy duty range, click here.

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