Everyone plays their part
With over 6,000 members of staff, our people contribute in a wide variety of ways
The Parts Alliance encompasses a vast array of roles and departments spread across several brands, locations and offices nationwide. We require a huge variety of skills and expertise to keep us running and, crucially, moving forward. At The Parts Alliance we rely on our staff to provide their knowledge and each play their own individual part in making us a success. The Parts Alliance also offers a variety of apprenticeships, graduate placements and internship opportunities and would love to hear from you.
Take a look at some of the staffing departments below to see how they contribute to making The Parts Alliance an outstanding business and how you could be involved.
Staff roles
Branch Management
The Parts Alliance network spans over 200 branches, each with their own Management Teams. They are given the responsibility of running their own branch and are encouraged to do so with an entrepreneurial spirit. Teams consist of branch managers, assistant branch managers and sales or business development managers, all of which play a vital part in supervising; customer relationships, point of sale, warehouse and distribution along with retail shop fronts.
Point of Sale
Our point of sale teams are not only trained to be expert sales advisors tasked with identifying the correct parts for thousands of vehicle applications, but also take responsibility for delivering high standards of customer service. Local internal sales teams are based in-branch and work together to take incoming customer calls and convert them into sales. Shop counters are also manned by staff to provide a face-to-face service for both trade and retail customers.
Parts Delivery
Many customers recognise our drivers as the face of the brand due to our on-demand delivery services, where drivers transport products from branches to customers. As well as interacting with customers on a daily basis, our drivers also play an important role in feeding information back to the branch regarding relevant customer activity. Roles range between part-time and full-time as well as relief drivers.
Products & Procurement
Our branch network stocks a huge range of products from hundreds of our supplier partners. Our product and procurement teams ensure we maintain our supplier partnerships and use them to meet the demands of our customers. They develop our product range to continuously offer the right supply to an ever-changing marketplace. They also manage the products we stock across our branch network, by overseeing the movement of thousands of products between branches to maintain stock levels and meet customer expectations.
Human Resources
At The Parts Alliance we believe our staff are essential to our success. Our dedicated Human Resource team support our employees in their daily work life and throughout their career. Roles within the HR team cover a wide variety of functions including; HR policy, employee engagement, payroll, recruitment, administration and staff communication.
Marketing
Our in-house marketing team are responsible for determining how and what we communicate to our customers. They’re the driving force behind many of the innovative projects that have shaped the company. The team also work with our product category leads to formulate marketing strategies for a huge range of product offerings.
IT
Technology is at the forefront of our business practices. As we continue to evolve and pioneer our industry, the role of our IT department will become even more prominent. Our specialist in-house IT team focus on company infrastructure and helpdesk queries, which provide everyday support to the running of The Parts Alliance. Additionally, members of our IT team play a crucial part in new and ongoing projects that require their input and knowledge in order to succeed and continue our track record of innovation.
Apprenticeships
The Parts Alliance Group of companies provides high quality Sales Advisor Apprenticeships to develop work skills and prepare young people for career success. Apprentices can earn whilst they learn and will work towards achieving an Advanced Apprenticeship gaining a Level 3 Diploma in Vehicle Part Competence and Principles, whilst playing an important role within the branch ensuring customers are always able to have the parts they require, when they need them. This involves working within the warehouse, logging stock movements, producing orders, working within the telesales team and most importantly developing their skill set to improve overall performance with the hope to secure a permanent and successful career within the Parts Alliance Group of companies.
