Ivor Searle quick customer service supports garage businesses

Ivor Searle has confirmed it supports garages with installation guides for all its OE-quality products

When it comes to sourcing a major unit, such as a remanufactured gearbox, engine or turbo, a supplier’s swift response can make all the difference in helping get a workshop‘s customer back on the road.

Be they a private motorist, fleet driver or a LCV user, fast turnaround reflects good service and helps workshops to secure repeat business and referrals.

With this in mind, Ivor Searle holds comprehensive stocks to ensure first class customer service and minimum vehicle downtime and provides free next day UK mainland delivery on stock items ordered before 3.30pm.

Ivor Searle employs a team of 11 sales staff who handle around 400 telephone enquiries per day.

The company handled almost 4,500 customer enquiries in January alone.

An Ivor Searle spokesperson said: “Our expert sales team supports motor factors and workshops throughout Scotland and the rest of the UK, plus a growing number of customers in mainland Europe and Scandinavia.

“Despite consumer uncertainty about buying new diesel cars, demand for remanufactured diesel engines remains strong with diesels representing the bulk of the enquiries we receive and 74 per cent of the engines we sell.

“We have also seen a modest growth in demand for smaller-capacity petrol engines, reflecting the increased use of these compact, high-revving units that are designed to be ultra efficient.”

All Ivor Searle engines, cylinder heads and gearboxes are covered by a transferable 12-month unlimited mileage parts and labour warranty, while a two-year warranty covers all turbochargers.

All products are also supplied with pre-installation guidelines for the workshop and model-specific instructions where required.

In addition, all Ivor Searle professionally cleaned DPFs are provided with an inspection report and carry a no quibble 12-month unlimited mileage warranty.

For further information about Ivor Searle, click here.

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