UK’s most and least reliable car brands revealed

Peugeot, Skoda and Hyundai ranked highly as reliable brands but it’s bad news for BMW, Fiat and Audi

BMW has been named as the least reliable brand following research that looked at how many problems drivers reported with their vehicles.

Of the 100 BMWs included in the study, 181 faults were identified – well below the industry average of 119.

Meanwhile, at the other end of the scale, the most reliable brand has been identified as Peugeot, with owners reporting just 77 problems per 100 vehicles.

The study, conducted by JD Power, used data from more than 11,000 car owners to track the number of faults experienced in cars registered between November 2015 and January 2018, reports the Mirror.

Researchers looked at 177 problematic symptoms in eight categories including driving experience, navigation and audio to rank vehicles for the study which is now in its fifth year.

Although the average score slightly improved compared to last year, issues with built-in Bluetooth, built-in voice recognition, navigation systems and poor radio reception continued to infuriate drivers.

Electric and hybrid cars had more issues with their engines, navigation devices and seats than their combustion engine counterparts.

Most to least reliable brands

  1. Peugeot – 77 problems per 100 vehicles
  2. Skoda – 88 problems per 100 vehicles
  3. Hyundai – 90 problems per 100 vehicles
  4. Nissan – 94 problems per 100 vehicles
  5. Suzuki – 94 problems per 100 vehicles
  6. Vauxhall – 95 problems per 100 vehicle
  7. Kia – 101 problems per 100 vehicles
  8. Mini – 103 problems per 100 vehicles
  9. Volvo – 106 problems per 100 vehicles
  10. Honda – 109 problems per 100 vehicles
  11. Volkswagen – 113 problems per 100 vehicles
  12. Dacia – 114 problems per 100 vehicles
  13. Seat – 117 problems per 100 vehicles
  14. Mazda – 122 problems per 100 vehicles
  15. Renault – 122 problems per 100 vehicles
  16. Citroen – 126 problems per 100 vehicles
  17. Toyota – 134 problems per 100 vehicles
  18. Mercedes-Benz – 136 problems per 100 vehicles
  19. Land Rover – 142 problems per 100 vehicles
  20. Jaguar – 159 problems per 100 vehicles
  21. Audi – 167 problems per 100 vehicles
  22. Fiat – 173 problems per 100 vehicles
  23. BMW – 181 problems per 100 vehicles

Josh Halliburton, head of European operations at J.D. Power, said: “When we look at the PP100 scores of relatively new safety technologies, it’s clear that manufacturers still have work to do to perfect those systems — particularly premium brands that use them as a major selling point.

“It’s also going to be vital for vehicle makers to win customer trust in this technology if they are to convince potential buyers that fully automated vehicles in the future will be reliable.

“For example, such buyers are quite likely to question the safety of self-driving cars if brands still struggle with the accuracy of their navigation systems.”

Garagewire

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